7-Day DOA Product Guarantee

If one or more of the items you received are damaged, incorrect, or non-functional upon arrival, your purchase is protected by this guarantee.

What we will require from you:

1. The order number and corresponding item number;

2. A photograph or video clearly demonstrating the issue;

3. A photograph of the shipping label and the original packaging.

We will proceed with a review of your claim and contact you if any supplementary information is necessary. 

Upon approval, we will arrange for a replacement part or issue a partial refund for the defective product.

We will cover the cost associated with the defective part through the provision of a replacement part or a partial refund. 

If you experience significant dissatisfaction with the product, please do not hesitate to contact us; our customer team will provide you with a comprehensive solution.

Where do I send returns? 

For any item requiring a return, you must first contact our customer support team. 

Shopfad will not accept responsibility for returned item(s) unless we have been notified and authorization has been provided in advance.

Do I need to return all its components or just the faulty part? 

Unless an alternative arrangement is explicitly agreed upon, you are required to return the item along with its original packaging and all accessories, such as batteries, cables, chargers, and other similar items.

*Note: 

Should any component, accessory, or spare part be missing, we reserve the right to require payment for the missing item.

30 Days Conditional Return

If the product presents no flaw concerning quality or appearance, but you are not satisfied with your purchase and the item remains in brand-new condition, we can facilitate a partial refund.

This refund will cover the price of the item minus the original shipping fees. 

You will be fully responsible for paying the return shipping fees.

If a product is damaged or not working, please refer to our 7 Days DOA Product Guarantee or the warranty of its category. 

The party responsible for causing the damage will be held responsible for covering the associated return shipping fee. 

The return package must contain all accessories originally included with this product.

*Note: 

For any item requiring a return, please contact our customer team before shipment. 

Shopfad will not be responsible for returned item(s) that are shipped without prior notification and authorization. 

If you encounter this situation, please do not hesitate to contact us to formally submit your claim.

Cancellation Guarantee

To cancel an order or modify an item that has not yet been processed for shipping, please contact us as soon as possible.

If the expected shipping date of your order has elapsed and the item has not been shipped, you are entitled to cancel the order and request a full refund, which will automatically be credited back to your payment account within up to 5 business days.

Orders for which the parcels have already entered the processing phase cannot be canceled. 

Should you be unsatisfied with your purchase within 30 days of receipt, you are protected by our "30 days conditional return" guarantee.