How to Schedule a Delivery Time / Additional Service?
For all requests concerning scheduled delivery times or the provision of additional services (such as "White Glove" delivery), customers must proactively contact our Customer Service team prior to the package being dispatched to confirm feasibility.
Please note the following:
A. Additional Service Fees: Requests for supplementary services (e.g., White Glove) may incur extra fees. These services and associated costs must be confirmed and paid for through our Customer Service team.
B. Large Item Deliveries (LTL Freight): For larger items shipped via Less-Than-Truckload (LTL) freight, the carrier will contact you directly to schedule a delivery appointment before arrival. We kindly require that you maintain close communication with the carrier on the day of your scheduled delivery to ensure a smooth and timely handover.
C. Re-Delivery Fees: If you miss your scheduled delivery appointment, a re-delivery fee will be charged. The first missed appointment will incur a fee of up to 20% of the original order amount. Subsequent missed appointments will be billed based on the actual incurred cost charged by the carrier.
Free Storage Period: To maintain efficient warehouse operations, returned or uncollected parcels can be stored free of charge for a limited period (up to 14 days).
Storage Fees: After the initial free storage period, additional daily storage fees may be applied. These fees are calculated based on the volume of the package. Any long-term storage fees resulting from customer-related delivery failures may be billed to the customer.
Item Abandonment: If your returned goods are not re-shipped to you or collected from the warehouse within 30 days of notification, the items will be considered automatically abandoned and may be disposed of by the warehouse without further notice. In this scenario, no refund will be issued.
Please note the following:
A. Additional Service Fees: Requests for supplementary services (e.g., White Glove) may incur extra fees. These services and associated costs must be confirmed and paid for through our Customer Service team.
B. Large Item Deliveries (LTL Freight): For larger items shipped via Less-Than-Truckload (LTL) freight, the carrier will contact you directly to schedule a delivery appointment before arrival. We kindly require that you maintain close communication with the carrier on the day of your scheduled delivery to ensure a smooth and timely handover.
C. Re-Delivery Fees: If you miss your scheduled delivery appointment, a re-delivery fee will be charged. The first missed appointment will incur a fee of up to 20% of the original order amount. Subsequent missed appointments will be billed based on the actual incurred cost charged by the carrier.
Policy on Uncollected or Undeliverable Parcels (Storage Fees)
Free Storage Period: To maintain efficient warehouse operations, returned or uncollected parcels can be stored free of charge for a limited period (up to 14 days).
Storage Fees: After the initial free storage period, additional daily storage fees may be applied. These fees are calculated based on the volume of the package. Any long-term storage fees resulting from customer-related delivery failures may be billed to the customer.
Item Abandonment: If your returned goods are not re-shipped to you or collected from the warehouse within 30 days of notification, the items will be considered automatically abandoned and may be disposed of by the warehouse without further notice. In this scenario, no refund will be issued.
