We sincerely apologize if your delivery arrived with missing components, accessories, or if you received an incorrect item entirely.
While our warehouse maintains strict checking procedures, during periods of exceptionally high order volume, minor logistical errors, such as a mislabeling error by a logistics provider, can occasionally lead to items being missed or incorrectly shipped.
We guarantee that we will take action to resolve all instances of missing or incorrect items at no cost to you.
Submission Time Limit: To ensure efficient resolution, please contact us within 7 days from the delivery date (based on the carrier’s official tracking information).
Required Documentation
1) Order Number: Your order identifier and a brief description of the missing or incorrect item(s).
2) Package Contents: Upload clear photos or videos showing the entire contents of the package you received, along with the condition of the outer packaging.
3) Part Identification: If any parts or accessories are missing, please carefully lay out all received components and take one clear photo of them (similar to an inventory diagram), and also provide photos of the outer carton and shipping label.
* This visual evidence helps us accurately identify precisely which parts are absent.
Resolution Options
Upon review of your case, our Customer Service team will offer the most suitable solution.
Your cost in these situations is $0.
Depending on the nature of the error, we may offer:
1) Free Reshipment of the missing parts or accessories.
2) Free Reshipment of the correct product (if the wrong item was sent).
3) Free Replacement with another product of similar value (based on your preference).
* Important Note on Documentation:
We commit to resolving all issues related to missing or incorrect items.
However, if you are unable to provide the required documentation, the available compensation options may be restricted.
Please Contact Us directly for prompt assistance with your claim.
