Frequently asked questions
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How to Change or Modify My Order?

We understand that you may occasionally need to modify your order after placement. 


Please refer to the following guidelines for making changes:


1. Product Modifications (e.g., Color, Model, Size)


Timeline: Product modifications can be accommodated before the order is shipped.


Procedure: Please Contact Us immediately.


Financial Impact:  Changes to product specifications (such as color, model, or size) may result in a price difference that requires a supplementary payment or a partial refund. 

Our Customer Service team will advise you on any necessary price adjustments.


2. Shipping Address Modifications


Before Shipment: The shipping address can be modified free of charge prior to the order being shipped.


After Shipment: If the request to change the address is made after the order has been shipped, we must attempt to intercept the package with the carrier and redirect it. 

This process may be complex and there is a risk that the modification will not be successful.


Procedure:  For all address changes, please Contact Us as soon as possible for detailed assistance and feasibility confirmation.

3. Other Information Modifications


Procedure: You may update certain personal details related to your account, such as your billing address or email address, directly through the "My Account" section via our self-service portal.