shopfad.co.uk ("Shopfad," "we," or "us") has established this Privacy and Security Policy ("Privacy Policy") to transparently inform you regarding the following key aspects: the nature, timing, method, and justification for the information we collect, its utilization, protection mechanisms, disclosure practices, and the choices available to you concerning our data collection and use.
Your access and use of our sites constitute your acceptance and agreement to the terms contained within this Privacy Policy.
Should you disagree with the terms set forth herein, you are respectfully requested not to enter the sites.
1.1 What information we collect
1.2 How we use the information we collect
1.3 How we protect the information we collect
1.4 Disclosure of personal data
1.5 Your rights
1.6 Privacy policy scope
1.7 Changes to this privacy statement
1.8 Cookies
1.1 What information we collect
We collect the following types of personal and usage information:
1.Your full name
2.Your billing and delivery address
3.Your email address
3.Your phone (or mobile) number
4.Your credit/debit card number
5.Data concerning your usage of the Sites (the "Sites")
6.Your purchase, return, and exchange transaction history
1.2 How we use the information we collect
The information we collect is utilized for the following business purposes:
1.Customer Service Fulfillment:
To fulfill and manage purchases, orders, payments, returns/exchanges, requests for information, and to otherwise effectively serve you.
2.Service Provision:
To provide any requested services.
3.Promotional Administration:
To administer sweepstakes and contests.
4.Marketing Purposes:
To deliver coupons, mobile coupons, newsletters, receipt messages, emails, and mobile messages.
This also includes sending marketing communications and other relevant information regarding products, services, and promotions, and administering promotional campaigns.
5.Internal Operations:
To improve the effectiveness and efficiency of the Sites, the mobile experience, and marketing efforts.
This includes conducting essential research and analysis, which may involve focus groups and surveys, and performing other necessary business activities as required or as described elsewhere in this policy.
6.Fraud Prevention:
To proactively prevent fraudulent transactions, monitor against theft, and otherwise protect our valued customers and our business operations.
7.Legal Compliance:
To assist law enforcement agencies and respond to legally mandated subpoenas and court orders.
1.3 How we protect the information we collect
Security Methods
We rigorously maintain technical, administrative, physical, electronic, and procedural safeguards designed to protect the confidentiality and security of information transmitted to us.
To secure this sensitive data, the Sites employ Transport Layer Security (TLS) technology in areas where personal and sensitive information is collected.
TLS encrypts your credit card number, name, and address, ensuring that only we are able to decode the information.
Email Security
Please be advised that email correspondence may not be encrypted and is therefore not considered a secure means for transmitting credit card information.
Be vigilant against "Phishing," which is a scam designed to illicitly steal your personal information. If you receive an email that appears to be from us requesting sensitive details, do not respond.
Although we may request your name, we will never solicit your password, credit card information, or other highly sensitive data via email.
Information About Children
We fully acknowledge the particular importance of protecting privacy concerning children and are committed to complying fully with the Children's Online Privacy Protection Act (COPPA).
We will never knowingly request or collect personal information from any individual under 16 years of age without prior verifiable parental consent.
Should we become aware that an individual under the age of 16 has submitted any personal information to us without prior verifiable parental consent, we will immediately delete his or her information from our files.
Additional Security Measures
We strongly encourage customers to regularly review their online accounts and promptly report any unexpected or suspicious activity to us and to their issuing bank or credit card company.
Furthermore, we urge all customers to adopt the following measures to help protect the information within their online accounts:
1. Install the latest security updates and anti-virus software on your computer to actively help prevent malware and viruses.
2. Reset your email account passwords frequently.
3. Utilize complex passwords or secure passphrases.
4. Avoid using the same password across multiple websites.
5. Never share your password with others.
6. Ensure you sign out/log off website sessions to guarantee your session is closed and cannot be accessed by another user on the same computer, especially when utilizing a public computer or terminal.
1.4 Disclosure of personal data
General Policy
We do not engage in the sale or rental of personally identifiable customer information to third parties. However, under the limited and specified circumstances outlined below, we may share information with third parties.
The Shopfad Family
We share the information we collect with the Shopfad corporate family, which encompasses all our subsidiaries and affiliated entities.
The Shopfad family may leverage this information to offer you products and services that may be of relevant interest.
Service Providers
We may disclose information to companies that provide essential support services on our behalf (such as printing, email, mobile marketing, logistics, or data enhancement providers) or that assist us in marketing our products and services.
These specialized companies may require access to your information to execute their specific functions.
It is strictly maintained that these entities are not authorized to use the information we share with them for any purpose other than performing their contracted services.
Legal Requirements
We may be required to disclose the information you provide to us when we deem such disclosure appropriate to comply with applicable law, including fulfilling national security or law enforcement requirements; to enforce or apply applicable terms and conditions and other agreements; or to protect the rights, property, or safety of our company, our customers, or other parties.
When You Direct Us
Upon receiving your specific direction or request, we may share your personal information as instructed.
Business Transfers
In the event that a portion or the entirety of our business assets are sold or transferred, we typically include the corresponding customer information within that transfer.
We may also retain an archival copy of that customer information.
International Data Transfers
To the extent that we are considered to transfer personal information across international borders, we rely upon the following legal bases and legally-provided mechanisms to lawfully transfer your data:
1.Consent:
Where you have explicitly provided consent for the transfer.
2.Contract:
Where processing is necessary for the performance of a contract with you (for instance, processing an online payment or delivering a purchased product).
3.Legitimate Interests:
As detailed and outlined within this comprehensive Privacy Policy.
We undertake reasonable measures to ensure that your personal data remains accurate, complete, and up to date.
You possess the right to access, correct, or delete the personal data that we collect.
Furthermore, you are entitled to restrict or object, at any time, to the continued processing of your personal data.
You retain the right to receive your personal data in a structured and standardized format.
You also have the right to lodge a formal complaint with the competent data protection authority regarding the processing of your personal data.
1.5 Your rights
To effectively protect the privacy and security of your personal data, we may require certain identification data from you to enable us to confidently confirm your identity and your right to access such data, as well as to accurately search for and provide you with the personal data we maintain.
Please note that there are instances where applicable laws or regulatory requirements may permit or mandate us to refuse the provision or deletion of some or all of the personal data that we maintain.
You may Contact Us to formally exercise your rights. We commit to responding to your request within a reasonable time frame, and in all instances, within less than 30 days.
1.6 Privacy policy scope
Promotional E-mail
Should you elect not to receive promotional electronic mail correspondence from us, please click the unsubscribe button, located in the bottom of the email page to cancel by yourself.
Important Notices and Transactional E-mail
From time to time, we reserve the right to transmit non-commercial electronic email messages containing vital information regarding our company or the Sites to your registered email address.
We routinely dispatch email order confirmations, timely order updates, and "leave a review" emails following the successful submission of your order. This privacy policy applies to all current or former customer information collected by or provided to us.
The sites may provide links leading to external websites.
Should you choose to navigate to one of these external sites, we recommend reviewing the privacy policy maintained on that respective site.
Additionally, you may have accessed our website via a link or banner advertisement hosted on a separate site.
In such instances, the originating site may collect information from users who engage with the banner or link.
We advise you to refer to the privacy policies of those sites to understand their specific practices regarding the collection and utilization of this information.
We may periodically modify this privacy statement to align with emerging technologies, evolving industry practices, and new regulatory requirements, among other reasons.
We anticipate that the majority of such amendments will be minor in nature.
Any non-material changes will become effective immediately upon the posting of an updated privacy statement.
However, in cases where the changes to the privacy statement are significant, we will first provide a more prominent notice.
Your continued use of our products and services subsequent to the effective date of the revised privacy statement signifies your acceptance of the new policy.
Should you disagree with the revised privacy statement, you must refrain from using our products or services and promptly contact us to arrange for the closure of any account you may have established.
1.7 Changes to this privacy statement
Mobile
We reserve the right to distribute mobile coupons and text messages to the mobile devices of customers who have explicitly requested this information through an opt-in request.
Customers will retain the ability to opt-out of a specific mobile messaging campaign at any time.
1.8 Cookies
shopfad.co.uk Cookies
The help function within your web browser contains instructions that allow you to configure your computer to accept all cookies, to issue a notification when a cookie is issued, or to reject cookies entirely.
If you configure your computer to decline all cookies, specific personalized services cannot be rendered to you, and consequently, you may be unable to take full advantage of all the Site's features.
We participate in the Adobe Marketing Cloud Device Cooperative to better understand how you utilize our websites and applications across various devices and to facilitate the delivery of tailored promotions.
You may learn more about Adobe's methodology and manage your specific preferences through the provided resource.
Cookies are defined as small pieces of text employed to store information on web browsers.
Cookies are extensively utilized to store and receive identifiers and other information on computers, phones, and various other devices.
We also deploy other technologies, including data stored on your web browser or device, identifiers associated with your device, and other software, for comparable purposes.
Within this cookie statement, we collectively refer to all these technologies as "cookies."
We utilize cookies to facilitate the provision, protection, and enhancement of our products and services, notably by personalizing content, offering and measuring advertisements, analyzing user behavior, and ensuring a safer user experience.
We delineate below the various categories of cookies we employ and the functions they perform. Please be advised that the specific cookies deployed may vary contingent upon the particular websites and services you are utilizing.
Essential cookies:
These cookies are strictly necessary to provide you with access to our websites and services and to enable core features, such as providing shopping cart or live chat functionality.
Should you disable these cookies, we may be unable to fulfill your core service requests.
Performance and functionality cookies:
These cookies compile information regarding your usage of our websites and services and enable us to recall choices you make during your browsing session.
The information gathered by these cookies allows us to optimize our websites and simplify your navigation experience; it does not personally identify you.
If you disable or opt-out of these cookies, your access to certain features of our websites and services may be compromised, potentially reducing the support or information we can provide.
Analytics and customization cookies:
These cookies gather information that we aggregate to help us understand how our websites and services are being utilized, measure the effectiveness of our marketing campaigns, and facilitate the customization of our websites.
If you disable or opt-out of these cookies, your access to certain features of our websites and services may be compromised, potentially reducing the support or information we can provide.
Advertising cookies:
These cookies collect data regarding your browsing or shopping history and are employed to enhance the relevance of advertising messages delivered to you.
They perform functions such as preventing continuous reappearance of the same advertisement, verifying that advertisements are displayed correctly, and, in certain instances, selecting advertisements based on your identified interests.
We may share this aggregated information with third parties to aid in the creation and delivery of personalized advertising tailored to you and your interests. If you disable or opt-out of these cookies, your access to certain features of our websites and services may be compromised, potentially reducing the support or information we can provide.
Social networking cookies:
These cookies are utilized to enable the sharing of pages and content on our websites and services through third-party social networking and other external websites.
These cookies may also be employed for specific advertising purposes.
You may also encounter cookies on our websites that originate from third parties.
For example, when purchasing products online, our e-commerce vendors may utilize cookies and associated technologies.
Furthermore, we may authorize third parties to place cookies on our websites to track information concerning your online activities and/or across third-party sites or online services, which includes sending you targeted advertisements based on that information.
This may involve the remarketing of our products and services that you have previously viewed on our websites and external third-party websites.
Your browser or device typically offers configuration settings that allow you to determine whether browser cookies are set and to manage their deletion.
If you do not modify your browser settings and continue to utilize our website, we will infer that you consent to our use of cookies and the continued downloading of cookies onto your device.
Should you choose to disable cookies by altering your Browser Settings, the functionality and features of our Website may not operate as intended, and the personalized experience may be diminished.
Certain browsers incorporate the capability to transmit "Do Not Track" signals. We currently do not process or respond to "Do Not Track" signals.
Instead, we adhere to the comprehensive standards and protocols described throughout this privacy policy.
