What If My Order Shows as Delivered I Didn't Receive It?

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If your order tracking status indicates "Delivered" but the package is not physically in your possession, we advise the following immediate steps:

1. Check Alternative Locations

Please conduct a thorough check around the delivery address, including all porches, mailrooms, secure drop-off areas, and common receiving locations.

Please inquire with neighbors, building management, front desk staff, or any household members who may have accepted the package on your behalf.

* Tips from Shopfad -

Delivery Location & Where to Look

House:

Look around your property.

The delivery person might have left the package in a secure location or left a Delivery Notice Card.

Check with everyone in the household; someone else may have received or retrieved the package.

Request a POD (Proof of Delivery) to see if someone signed for your package.

If they did, see if it matches anyone in the household.

Apartment building:

Check your individual mailbox, the parcel locker, the security desk, or contact the building superintendent or concierge.

Business:

Check the mailroom, front desk or security, or inquire with the courier service or a third-party.

Community mailbox:

Check your individual mailbox and the parcel compartment.

Large institution (for example, a university):

Check the mail room.

This is the final point of delivery.

Sometimes time may pass before the mailroom delivers the package to you.

Safe drop:

This means a safe location on the property.

Check around to find the package.

Check with other members of the household, as they may have taken the package into the house.

2. Contact Us

If, after performing the necessary checks, you still cannot locate your package, please Contact Us immediately.

3. Guarantee

We understand the concern associated with missing parcels.

Be assured that we are committed to investigating and resolving all verified non-receipt issues to ensure a satisfactory outcome.