Should you contact us after the designated resolution period—specifically, beyond the 7-day window for reporting damage or quality issues, or the 30-day window for initiating a non-quality return (change of mind)—the range of available solutions may be significantly restricted.

However, we encourage you to still reach out to our Customer Service team.

We are committed to providing support and will assess the circumstances on a case-by-case basis. 

In such instances, we may be able to offer conditional solutions, such as technical advice, assistance with procuring replacement parts, or other remedies subject to the specific facts of the situation.