Frequently asked questions
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My Order was Divided into Several Packages
We may, at our discretion, process and dispatch your order in multiple separate shipments (i.e., partial shipping) under the following conditions:

A. Inventory Location: Items within a single order are stored in different warehouse locations.

B. Preparation Time: High-demand or "hot-sale" items require additional preparation or quality control time beyond the standard processing period.

C. Logistical Constraints: The overall weight or size of the complete order exceeds the maximum limits mandated by customs regulations or our designated shipping courier.

Notification: You will receive a separate email notification detailing the tracking information each time a parcel from your order is shipped.