Once your return has been received, inspected, and deemed eligible for a refund, we commit to initiating the refund process within 2 to 5 business days. 

A notification email will be sent as soon as the processing is complete. 

We appreciate your patience while awaiting the final credit.

Refund Methods and Estimated Timelines:

PayPal Payments

Refunds processed via PayPal are typically reflected in your PayPal account shortly after our processing is finalized.

Credit Cards (Including Apple Pay, Google Pay, Airwallex)

Bank Processing Time: Your specific bank or card issuer will require additional time to post the credit to your account statement. This exact time is dependent upon your issuer's processing speed.

Statement Reflection:It may take up to one full billing cycle for the refund transaction to formally appear on your credit card statement.

* Important: To ensure the efficient handling of your refund, please refrain from filing a chargeback with your card company during the return process, as this action will significantly delay the refund resolution. 

Should you experience any unusual delays, please contact us for direct assistance.

Bank Transfer (Wire Transfer)

If your original payment was completed via bank transfer (wire transfer), you have the option to receive your refund either to a verified PayPal account or back to your originating bank account.

Bank Account Refund Requirement: For a direct bank account refund, you must provide the necessary bank details to our Customer Service team before we can begin processing.

Prompt Processing: Once the required bank details are received, the refund will be processed immediately. 

Please respond promptly to requests from our customer service team to provide this information to avoid unnecessary delays.